We at SOS Australia have found in the past many Commercial or Industrial sites have had a problem where emergency services i.e.: Police, Fire Brigade or Utility personnel have had a problem with a site and were unable to contact any after-hours representative to explain the problem encountered or provide them with access i.e.: power line down, hoarding down etc.
As part of the service we provide at SOS Australia, we will attend your site and liaise with management and record after-hours contacts and telephone numbers in order of your preference. This information is then recorded in our 24 x 7 control room.
When a problem arises the Control Room operator will receive the call from the Emergency Services personnel or others via the Toll-Free 1800 number then they will dispatch a patrolman to ascertain the situation, correct the problem if possible or call the key holders provided or just provide access to the site providing we have been provided key access to the problem area. The site management in this case will be contacted the next day and advised of the incident, this saves your staff from unnecessary intrusion After Hours.
If overnight security is required whether, by a patrol service or an on-site security officer, we will contact the after-hours contacts for authority if available.